Your privacy is very important to us! To enhance your shopping experience with Signet Pool, we collect personal information from you such as your name, e-mail address, telephone number, and product and or design selections. Please be assured that this information will never be sold, rented, traded, leased, or shared – period!
All information submitted to us is strictly confidential and is used solely for internal purposes.
We gladly accept Visa, Mastercard, American Express, and Discover. Your billing address must match your credit card statement address and the physical “ship to” address must be on file with the credit card company for us to process the transaction.
We offer a 30-day guarantee on new, unused merchandise; this excludes custom orders. To return any product(s), it must be in the original condition and packaging. To return product(s), contact customer service to get a return authorization (RA) number and ship-to information. Then securely pack your product(s) in the original packaging and send via prepaid insured FedEx to the address provided to you by our customer service department. Charges for shipping returned products back are the customer’s responsibility. Orders returned without RA numbers will result in your credit being delayed or denied.
Cancellations or Refused Orders
You may cancel an order right up until the order has shipped. Once the order has been shipped, you may return it, at your expense via the method it was sent, following the directions in the “Returns” section. Any order, once shipped, where the customer refuses delivery through the carrier (i.e. FedEx or Common Carrier Refusal) will be subject to a 20% restocking fee.